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概要
Experienced and results-driven Branch Operations Manager with a strong background in overseeing daily branch activities, optimizing operational efficiency, and driving business growth. Skilled in team leadership, customer relationship management, and process improvement to ensure seamless branch operations. Adept at implementing policies, managing financial performance, and maintaining compliance with company standards. Proven ability to lead high-performing teams, enhance customer satisfaction, and achieve operational excellence. Seeking to leverage expertise in operations management to contribute to a dynamic and growth-oriented organization.
Key Skills
Branch Operations & Management
Team Leadership & Development
Customer Service Excellence
Process Optimization
Compliance & Risk Management
Sales & Revenue Growth
工作经历
Branch Operations Manager
1. Operations managementSupervise the day-to-day banking operations, including cash handling, account opening, loan processing, and other branch activities.2. Financial ManagementOversee cash flow and ensure proper cash management in the branch.3. Sales SupportCollaborate with the sales team to promote cross-sell banking products and services. Monitor targets and plan strategies to achieve sales objectives.4. Cost OptimizationIdentify cost-saving opportunities in branch operations without compromising service quality.Monitor and manage branch expenses, including utility costs, supplies, and other operational overheads5. Reporting and DocumentationMaintain accurate records of branch activities, including customer transactions, audit findings, and employee performance.
Customer Service Officer
1. Customer Service & Relationship Management2. Banking Operations & Transactions3. Sales & Business Development4. Risk Management & Compliance5. Financial Analysis & Reporting
Cash Officer
Cash HandlingReceive, count, and verify cash transactions, including deposits, withdrawals, and payments. Ensure that all cash transactions are accurately recorded and securely stored.Customer ServiceProvide exceptional customer service by addressing customer inquiries and resolving any issues related to cash transactions. Assist customers in understanding various financial products and services offered by the organization.Cash Balancing Conducts regular cash reconciliations to ensure that the cash on hand matches the recorded transactions. Investigate and resolve any discrepancies identified during the reconciliation process.Compliance Adhere to all regulatory and internal policies and procedures related to cash handling, including anti-money laundering (AML) and know your customer (KYC) guidelines. Report any suspicious activities or transactions as per the prescribed protocols.Documentation Maintain accurate and up-to-date records of cash transactions, including receipts, vouchers, and daily transaction reports. Prepare cash reports and submit them to the relevant authorities as required.Cash Flow Management Monitor cash levels and forecast cash needs to ensure adequate cash availability for daily operations. Coordinate with the finance department to arrange cash transfers and cash replenishments as needed.
